Legal
Returns & Refund Policy
Last updated: June 1, 2025 · Effective Date: June 1, 2025
Our commitment to you. At OMNIX HUB LLC, we take pride in delivering high-quality digital services. Because our work involves custom-built software, design, and IT solutions, our refund policy reflects the nature of these services. Please read this policy carefully before engaging our services.
01 Nature of Our Services
OMNIX HUB LLC provides custom digital services including website development, mobile app development, mobile game development, and IT technical support. These are professional services — not physical goods — and involve significant time, labor, expertise, and resources invested by our team.
Because our services are custom-built specifically for each client, they cannot be "returned" in the traditional sense. This policy outlines the circumstances under which refunds may be issued and how we handle disputes fairly.
02 Deposit Policy
Most projects require an upfront deposit before work begins. This deposit covers:
- Initial project planning, discovery, and strategy sessions
- Resource allocation and scheduling of our team
- Early design and prototyping work
- Administrative and project management costs
⚠ Important: All deposits are non-refundable once work has commenced. If a project is cancelled before any work has started (within 48 hours of payment), a full deposit refund may be issued at our discretion.
03 Refund Eligibility
We assess refund requests on a case-by-case basis. Below is a general guide to what is and isn't eligible:
✓ May Be Eligible
- Project cancelled before work starts (within 48 hours)
- OMNIX HUB fails to deliver agreed scope with no cure after 14 days
- Duplicate or erroneous payment made
- Service was never rendered due to our error
- IT support subscription cancelled before service period begins
✗ Not Eligible
- Work already completed or in progress
- Deposits after project kickoff
- Dissatisfaction due to subjective design preferences
- Delays caused by client (late content, feedback)
- Third-party fees (domains, hosting, app stores)
- Completed and approved project milestones
04 Refunds by Service Type
Website Development & Mobile App Development
Refunds are based on work completed at the time of cancellation. If you cancel mid-project, you will be charged for all work completed to date. Any amount paid beyond work completed may be refunded.
Mobile Game Development
Game development involves specialized resources and asset creation. Once concept approval and development begin, no refunds will be issued for completed work phases (concept, design, development, testing).
IT Technical Support
- One-time support sessions: Non-refundable once the session has been rendered
- Monthly support plans: May be cancelled with 30 days' notice. No pro-rated refunds for partial months already billed
- Annual support contracts: May be eligible for a pro-rated refund for unused months, minus a 20% early termination fee
05 Non-Refundable Items
The following are strictly non-refundable under all circumstances:
- Project deposits after work has commenced
- Completed and client-approved project milestones
- Third-party costs incurred on your behalf (domain registration, hosting fees, app store fees, licensed software/assets, cloud service fees)
- Rush or expedited service fees
- Consultation and discovery session fees
- Training and documentation services once delivered
06 How to Request a Refund
To submit a refund request, please follow these steps:
1
Contact Us in Writing
Email admin@omnixhub.org with the subject line "Refund Request – [Your Name / Project Name]".
2
Provide Required Information
Include your full name, project name, invoice number, payment date, amount paid, and a clear description of why you are requesting a refund.
3
Review Period
Our team will review your request within 5 business days and reach out to discuss the matter and gather any additional information needed.
4
Resolution
We will communicate our decision in writing. If a refund is approved, we will initiate processing within 7 business days.
07 Refund Processing
Approved refunds will be processed as follows:
- Refunds are issued via the original payment method used for the transaction
- Processing time: 7–14 business days depending on your bank or payment provider
- Credit/debit card refunds may take an additional 3–5 business days to appear on your statement
- Wire transfers and ACH refunds may take up to 10 business days
💡 Our Goal: We always prefer to resolve issues through project corrections, revisions, or service credits before issuing monetary refunds. If you're unhappy with any aspect of our work, please reach out first — we'll do everything we can to make it right.
08 Dispute Resolution
If you believe you were charged incorrectly or have a dispute regarding our services, we strongly encourage you to contact us directly before initiating a chargeback with your bank or payment provider.
Chargebacks initiated without prior communication with OMNIX HUB LLC may result in suspension of your account and project, and we will provide all relevant documentation to contest fraudulent or unjustified chargebacks.
We are committed to fair resolution. Most disputes can be resolved quickly through open communication.
09 Project Cancellation
If you wish to cancel a project in progress:
- Submit written cancellation notice to admin@omnixhub.org
- Work will stop within 2 business days of receiving notice
- A final invoice will be issued for all work completed up to the cancellation date
- Any deliverables completed and paid for in full will be transferred to you
- Partial deliverables will be provided at our discretion once all outstanding balances are settled
10 Contact Us
For all refund requests, billing questions, or concerns, please contact our team:
- Company: OMNIX HUB LLC
- Email: admin@omnixhub.org
- Phone: (909) 737-1774
- Address: Riverside, California, USA
- Response Time: Within 1–2 business days